Boost your Business Wellbeing: Supporting you to support your clients

This keynote session will introduce the conference agenda, and then move onto a discussion of the key trends and headwinds impacting the mortgage market between now and the end of 2022, and possibly beyond!

Hosted by Kevin Roberts, Director, Legal & General Mortgage Services
Guest Speaker: Mike Regnier, CEO, Santander

Join our head-to-head debate from a Lender and an Adviser viewpoint on the impending Consumer Duty requirements and how this new regulation could actually be good news for the end customer, plus insight into how the firms themselves will address the new requirements.

Hosted by Clare Beardmore, Head of Broker & Propositions, Legal and General Mortgage Club
Guest Speakers: Kay Leslie, Compliance Director HL Partnership and Jon Cole, Head of Risk, Mortgage Distribution, HSBC

This discussion will focus on 2 main issues: 1) the current environmental challenges & opportunities vs what’s forecasted to emerge in the future, and 2) how will climate change affect the availability and cost of building materials, and therefore the impact upon the market and the end customer.

Hosted by Zara Bray, Key Relationship Manager, Legal and General Mortgage Club
Guest Speakers: Trudy Woolf – Sustainability Director, Legal & General and Jon Alker – Head of Sustainability, Legal & General

A deep dive into what is unconscious bias, how it affects people at a macro and micro level, and how firms can take action to educate their workforce to be mindful of this concept to improve inclusivity in their day-to-day interactions with each other and customers.

Hosted by Ali Crossley, Managing Director - Distribution, Legal & General
Guest Speaker: Andrew Montlake, Managing Director, Coreco

With lenders and advisers currently at breaking point due to challenges across the market, Clare Beardmore, Head of Broker and Danny Belton, Head of Lender Relationships will go head-to-head to discuss how the proactive use of tech can help ease their stress across the mortgage process.

Hosted by Jodie White, Head of Mortgage Products & Transformation, Legal & General Mortgage Club
Guest Speakers: Clare Beardmore, Head of Broker & Propositions and Danny Belton, Head of Lender Relationships, Legal & General Mortgage Club